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FAQ: On-line maps and Internet Connection

General questions:

Trouble shooting:

Related information: For questions related to the purchase, registration or installation processes or to other products see the Index of all F.A.Q.

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General questions

Which Palms have Wireless Capabilities built-in?

Exert from PalmGear FAQ site

Quite a few Palm OS devices come with wireless capabilities. Some of them only support wireless data access while others support both data and voice activity.

The Palm VII, Palm VIIx, and the Palm i705 all have wireless data capabilities but no voice support. They use internet clipping applications called PQAs to perform quick form-based queries to a wide variety of web sites. Some of the more common PQAs provide weather, sports, news, and stock updates.

The i705 also allows you to check up to eight email accounts from your Palm. As long as they support Exchange server, POP, or IMAP you can send and receive mail. It also lets you use AOL Instant Messenger to keep in touch with friends, relatives, and business associates no matter where you are.

All of these devices use the Mobitex network and require a Palm.net account for service. Coverage is available in over 260 metropolitan areas across the US.

The Palm Tungsten W, the Handspring Treo 180, Treo 180g, Treo 270, Treo 300, the Samsung i300, Samsung i330, Qualcomm PDQ, Kyocera 6035 Smartphone, and Kyocera 7135 all support both traditional TCP/IP data connectivity and voice connectivity on various wireless networks.

The Tungsten W is a tri-band GSM/GPRS device with service through AT&T Wireless in the US. It runs OS 4.1 on a 33MHz Dragonball VZ processor with a 320x320 color screen. It has 16MB of RAM and an SD slot. It has a built-in thumb keyboard and the five-way rocker button introduced with the Tungsten T. It requires either a plug-in headset microphone or a flip lid with microphone and speaker to make and receive voice calls.

The Treo 180 and 180g are grayscale 160x160 GSM phones with service through either Cingular or T-Mobile in the US. They run OS 3.5.2H on a 33MHz Dragonball VZ processor. They have 16MB of RAM with no expansion capabilities. The 180g model has a traditional graffiti area while the 180 model has a built-in thumb keyboard. Both models have a microphone at the bottom of the device and a flip lid with a speaker at the top (when open) so they can be used like traditional phones.

The Treo 270 is a color 160x160 GSM/GPRS device with service through either Cingular or T-Mobile in the US. It runs OS 3.5.2H on a 33MHz Dragonball VZ processor and has 16MB of RAM with no expansion capabilities and a built-in thumb keyboard. It has a microphone at the bottom of the device and a flip lid with a speaker at the top (when open) so it can be used like a traditional telephone.

The Treo 300 is a color 160x160 CDMA phone that runs on the Sprint PCS network and supports Sprint Vision data services. It runs OS 3.5.2H on a 33MHz Dragonball VZ processor and has 16MB of RAM with no expansion capabilities and a built-in thumb keyboard. It has a microphone at the bottom of the device and a flip lid with a speaker at the top (when open) so it can be used like a traditional telephone.

The Samsung i300 is a color 160x240 CDMA phone with a virtual graffiti area (that isn't collapsible except when using the phone). It runs Palm OS 3.5 on a 33 MHz Dragonball VZ processor and has 8MB of RAM with no expansion capabilities. It uses software to display the phone dialing pad when you're using the phone; it has no hardware dialing buttons.

The Samsung i330 is a color is a color 160x240 CDMA/1X phone with a virtual graffiti area (that isn't collapsible except when using the phone). It runs Palm OS 3.5.3 on a 33 MHz.

Dragonball VZ processor and has 16MB of RAM with no expansion capabilities. It uses software to display the phone dialing pad when you're using the phone; it has no hardware dialing buttons.

The Qualcomm PDQ was the first Palm/Phone combination device. It was essentially a Palm III with a CDMA phone and basic data service.

The Kyocera 6035 Smartphone is a grayscale 160x160 tri-band CDMA phone with Sprint PCS support. It runs OS 3.5 on a 33MHz Dragonball VZ processor and has 8MB of RAM with no expansion capabilities. It has a traditional Palm graffiti area with a flip up cover with hardware phone buttons and a microphone. The phone can only be used when the flip cover is up and the Palm when the cover is down.

The Kyocera 7135 is a color 160x160 CDMA flip phone with a built-in MP3 player. It runs OS 4.1 on a 33MHz Dragonball VZ processor with 16MB of RAM and an SD slot. It comes has a split screen graffiti area with the main screen on the lid of the phone and the graffiti area, Palm buttons, and hardware phone buttons on the bottom.
 

How to connect my Palm to the Internet?

The process of connecting your Palm to the Internet actually involves two basic steps.
The first is establishing a PPP connection over a link, be it Blue Tooth, Serial, IR or modem.
Once that is done, a "server" at the other end of the link will be the "gateway" between your Palm with the rest of the world.
 

Blue Tooth connection to cellular phone

Exert from PalmGear FAQ site

The below applies to how to set up wireless internet connectivity when using the combination of a bluetooth capable Palm such as the Tungsten|T along with a Bluetooth phone and a service provider. The below example applies to T-Mobile/VoiceStream though the settings are basically the same for other hardware. The below assumes that you have already "paired" your Bluetooth enabled Palm with your phone.

  1. Configure the Data Account on the T68i. T-Mobile's instructions worked well for this. Just have the user note which CID# the data account uses.
     
  2. Download and follow the instructions for the Palm PhoneLink updater at http://www.palmone.com/us/support/downloads/phonelink.html. Make sure that when they install the .prc files, they use the Sony-ET68i.prc file, not EricssonT68.prc.
     
  3. In the Tungsten T, open the 'Phone Link' application and let it guide you through setup, making sure to select the Sony-E phone, and not the Ericsson option. It will guide you through the bluetooth setup, the network setup, and connect to the GPRS when done, appearing to work. As it finishes connecting, you should notice a message on the phone saying "wrong Access point" or it may not connect because of user name and password problems, to be addressed below.
     
  4. In the Tungsten T, open the 'Preferences' application. Choose 'Communications,' then 'Network.'
     
  5. The Service should already be 'T-Mobile USA GPRS' having just set it up in Phone Link. Put a space in the User Name field, and a space in the password field (a quirk of Palm's required to pass blank fields). This will fix the login problems.
     
  6. Click in the 'Phone' field. Fill in the Phone# field with: ATDT*99***3# where 3 is the CID of your T68i's data account (it will be 1,2,3, or 4). Then click "OK". If when done with all the steps it will not connect try changing the 3 in the above to 1, 2, 3 or 4.
     
  7. Click "Details" and make sure both the "Query DNS:" and "IP Address:" boxes are checked.
     
  8. While still in "Details", click on "Script." Change the preset script to:
    Send: AT&F0&DZ&E0
    Send CR:
    Send: ATV1W1595=47
    Send CR:
    Send: AT&K3
    Send CR:
    Send: AT+CGDCONT=1,"IP","INTERNET3.VOICESTREAM.COM"
    Send CR:
    Send: ATD*99#
    Send CR:
    End
     
    The 0s in the first line is the number zero. Also put a space before each string of characters.

IR connection to cellular phone.

Exert from from Calvin's FAQ (PalmGear site)

For any connection to your phone via a Palm handheld, you must have your phone's digital service active. Talk to your phone provider to do this.

Palm OS 3.3 changed the way any serial/IR connections are made to the device. See Palm OS 3.1 and below section following the OS 3.3 section if you don't have at least OS 3.3 installed.

For Palm OS 3.3 and higher. Most folks will be using Palm OS 3.3 or higher (Visor owners, see below) as this OS has been out for quite sometime. If you *can* upgrade to OS 3.3, I recommend it highly (go to Palm OS 3.3 Upgrade Page at Palm, Inc. To set up an IR connection to your phone:

  • Go to the Prefs application
  • Set up a new connection under Prefs/Connection. ("New" button)
  • Set the Connection Method to "IrCOMM to Modem".
  • Set Dialing to Touchtone
  • Under details type AT&F&K4 for the Init String
  • Set Speed to 57,600 or less
  • Set Flow Ctrl to Automatic

At this point, you're ready to go to the Network panel and set up your Network connection as you would a standard connection to a modem. See the documentation that came with your handheld for more information on this (and you'll need ISP specific information from your provider).
 

Serial connection to modem.

Exert from from Calvin's FAQ (PalmGear site)

  • Go to the Prefs application
  • Set up a new connection under Prefs/Connection ("New" button)
  • Set the Connection Method to "Serial to Modem"

At this point, you're ready to go to the Network panel and set up your Network connection as you would a standard connection to a modem. See the documentation that came with your handheld for more information on this (and you'll need ISP specific information from your provider).

Serial connection to PC

Exert from Paul Fidler's web site

  • Go to the Prefs application
  • Set up a new connection under Prefs/Connection. ("New" button)
  • Set the Connection Method to "Serial to PC"
  • Set up your connection speed under "Details". Do remember what the speed is because you will need to set that on the PC side as well. For instance, Mocha W32 PPP . only supports up to 56Kbps
  • Set Flow Ctrl to Automatic.

For the next step, you need to go to your "Network" section in your Preferences. You can create a new service from the menu, and configure your Connection to use whatever connection you created above. You don't really need a User Name or Password for this since the connections we are setting up is for Serial lines. In the "Details" section, you have to choose the PPP connection type, "Yes" to Query DNS and "Yes" to Automatic IP Address. If you click on "Script", there should be nothing else there except "End". Once you have verified these settings, you're all set! Now on to your PC.

Since we are focusing on hooking up your Palm to a PC and using your PC as a gateway, the two key components needed are PPP over a Serial line (in this case, the hotsync cable) and a suitable gateway software setup for communication. Once your Palm has the relevant IP addressing/DNS requisites (through PPP), and your gateway software is properly set up and ready to forward packets, you're ready to go. In this article, we will go through the steps required for such a setup on a Windows.

On the Windows 95/98 platform, the Mocha W32 PPP software does everything required of you for the PC gateway side of things. All you need to do is install the software, and make sure you have selected the correct COM Port and Serial Speed (from the connection settings on your Palm) and you're ready to go. Choose "Connect" from your Palm's Network screen in Preferences while it is in the hotsync cradle/cable and you should be on the net. You should see the messages "Signing On" and "Established" as your Palm goes through this process. A small flashing cursor at the upper right corner of your Palm screen will indicate to you that you're on the net. Surf away!

You can also use Mocha PPP over infrared connection. On the Palm, in the Preferences-network panel, set connection IR to PC. On the PC, tell Mocha PPP to use infrared port (infrared must be enable on your PC, see Palm documentation for IR hotsync)

For USB connections use Softick PPP.
 

For Macintosh users, you can connect your PDA to the internet via the USB cradle with Missing Sync

Bluetooth connection to PC with BT Adapter Setup for the Palm Tungsten |T series (Treo 650, Zire 72)

 

You can connect to your PC and share your Internet connection with no additional software added to your PC or Palm using a Bluetooth USB Adapter.

"I'm using a Palm Tungsten |T and Palm Tungsten |T3 with Win XP and I've setup both the Belkin F8T001 and F8T003 adapters (not at the same time though). This Bluetooth setup guide can be very helpful for The Tungsten |T5 as well as the Zire 72 and Treo 650. The menus on these devices might look different than what is in my guide below, but the settings are ultimately the same. I would only recommend buying a Class 1 adapter from any manufacturer. There is no reason to limit your range with a Class 3 adapter. " (more...)

Palm-PC internet gateway over USB

 

Softick PPP is a Microsoft Windows driver that allows to establish PPP session between Palm powered devices and Microsoft Windows desktop computer. Softick PPP was designed to establish PPP sessions over USB connections. By using Softick PPP Palm OS devices could access local network or Internet from USB cradle or cable. And you can use it to get on-line maps.
Requires: Palm Computing compatible Palm OS handheld with USB connection, Microsoft Windows 2000/XP, Palm Desktop 4.1 or better.

Special case for OmniSky wireless users

You need to change the IP address of the OmniSky services : In the Palm application "Preferences" select the drop down option for "OmniSky".
Please NOTE CAREFULLY the actual value of Service IP 1.
Change the IP 1 to 206.112.114.82 and try the web functions ... The OmniSky will use the Palm Developer proxy server instead of the OmniSky one (It should not make any difference).
 

Trouble shooting:

I cannot access with my M505 as it uses a usb interface and the mocha32 ppp only offers com port serial interface connection.

You can use Mocha PPP over infrared connection. On the Palm, in the Preferences-network panel, set connection IR to PC. On the PC, tell Mocha PPP to use infrared port (infrared must be enable on your PC, see Palm documentation for IR hotsync).
For USB connection, use Softick PPP.
 

My palm goes off during the web connection.

During the request your device might switch off because of the Palm auto-off feature, but the web connection will continue. Switch it back on, and you will see the overview map.
 

When I try to use Mocha PPP in the cradle I cannot download itineraries. The error is "Missing STEP data. Try again."

If your Palm OS supports the InetLib library, which is a internet library to speed up internet connection, try to check/uncheck the "Inetlib" option.
 

Currently to get GPSPilot applications to recognize a disconnect I have to cycle power as well as press 'End' on the phone. In other applications I have used, a disconnect option as available which also put the phone 'on hook'.

If the GPS is set to something else than 'No GPS', the communication should be disconnected right after the download is done.
 

Internet et GPS connection

To allow several on-line requests without re-establishing the Internet sign up process, set your GPS input no GPS. Indeed in this case, the internet communication will not be cut off after the end of each internet request.
If a GPS is set, he internet communication will be cut off, and the process of GPS initialization launched.

I have a Palm Tungsten, and when trying to download on-line data, I get the error "Memory: out of space. (Mem 0102)"

Due to a Palm OS limitation, you need to have external memory (SD card) to download on-line maps/routes on PalmOS 5.

Also, make sure your SD card is not in read only mode (on the SD itself, there is

a small switch to move)


 

When I try to run the program on my palm it gives me an error message: Incomplete setup. Please check your network settings. followed by another message: Network problem. Check the connection settings

Seems you have a trouble with your Internet connectivity. What internat connection are you using ?
Cartography access is adapted for land modem, and wireless connection. Connection via infrared, serial port (cellular, GSM, wireless network etc.), OmniSky™ network and communication devices like the Palm VII series, the Palm i705 handheld (U.S. only), and cell phones like Handspring Tréo™. You can also use the Internet connection of your PC via the cradle using PC-PDA Internet gateway software such as Mocha PPP or softick PPP.

Moccha PPP (http://www.mochasoft.dk) supports IR or serial port connection.

For IR -infrare- connection. On the Palm, in the Preferences-network panel, set connection IR to PC. On the PC, tell Mocha PPP to use infrared port (infrared must be enable on your PC, see Palm documentation for IR hotsync)


Softick PPP (http://www.softick.com) establishes PPP sessions over USB connections.

For Macintosh users, Missing Sync (http://www.markspace.com/missingsyncinternet.html) establishes PPP sessions over USB connections.

 

> Mapping module info


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